TO THE POWER OF YOU

Delivery

We make every effort to process all orders within 24 hours when orders are placed Monday - Friday. For domestic orders within the UK, orders will be sent using standard shipping methods via Royal Mail unless otherwise specified. For international shipments, method and shipping time will vary depending on the country being shipped to.

Due to the use of external services to carry out delivery, we have limited control over parcels once they have left our headquarters.

Shipping estimates do not constitute a guaranteed arrival date for goods. If you are concerned about the progress of your order, please contact us. We pride ourselves on our customer service and will always do our best to keep you updated on your order's progress, and to ensure that all goods arrive in the expected time and condition.

Unfortunately Royal Mail does not provide the ability to track standard delivery (UK) so if you require your order by a certain date or you would like to be able to track, we would recommend upgrading your postage. If you are outside of the UK or have selected delivery via DHL, your parcel will have tracking and we can provide you with updates on its progress upon request.

Placing an order before 13:00 (GMT) ensures that your order will be dispatched on the same day.

All next-day or express orders must be placed by 13:00 (Monday - Friday).

 

Service Est. Price Est. Delivery Tracked

Domestic (UK)

Royal Mail Standard
Free
3 - 5 working days
Royal Mail Next Day
Free (Orders Over £150) - £7.50
Next Day (if ordered before 13:00)

Europe

Royal Mail International
£5.00 - £10.00
5 - 7 working days

USA

DHL Express
£15.00 - £20.00
1 - 2 working days

Rest of the World

Royal Mail International
£10.00 - £15.00
5 - 7 working days

 

Returns

We hope you like our products as much as we like designing them. If you would like to return an item you've purchased you can do so within 14 days of delivery for an exchange or refund. We ask that you return the products in their original condition, with all tags and labels still attached and in their original packaging, as we cannot guarantee a full refund if an item for any reason shows signs of wear or is not returned in its original condition.

Please note that your item may also not be eligible for a full refund if there is no fault with the product(s) or with the delivery of said product(s). We try our best to make sure every customer is happy with their experience purchasing from KYMIRA Medical, so if you have any questions about a return or an exchange please contact info@kymiramedical.com or use our website's contact form to get in touch with the team.

More information can be found in our Terms and Conditions.