We make every effort to process all orders within 24 hours when orders are placed between Monday and Friday. For domestic orders within the UK, orders will be sent using standard shipping methods via Royal Mail unless otherwise specified. For international shipments, method and shipping time will vary depending on the country being shipped to.
Placing an order before 13:00 (GMT) ensures that your order will be dispatched on the same day.
All next-day or express orders must be placed by 13:00 (GMT) (Monday - Friday).
Due to the use of external services to carry out delivery, we have limited control over parcels once they have left our headquarters.
Shipping estimates do not constitute a guaranteed arrival date for goods. If you are concerned about the progress of your order, please contact us. We pride ourselves on our customer service and will always do our best to keep you updated on your order's progress, and to ensure that all goods arrive in the expected time and condition.
Please note that during UK Bank Holidays, deliveries may be shipped the next working day.
UK Standard Delivery
Unfortunately, Royal Mail does not provide the ability to track standard delivery so if you require your order by a certain date or you would like to be able to track the progress of your order, we would recommend upgrading your postage.
If your item has not arrived within 10 business days of the estimated arrival date, please get in contact as it may have gotten lost. Please note that before 10 business days have passed, we are unable to send out replacements as until this date has passed, the parcel is considered late but not yet lost.
Europe & Rest of World
If you are based in Ireland, you can select either Royal Mail International or DHL which are both tracked services.
If you are outside of the UK or have selected delivery via DHL, your parcel will have tracking and we can provide you with updates on its progress upon request.