(11) I’m worried that I won’t buy the right size/I’d like some sizing guidance
Every product page links to our detailed size guide to help you find the right size in any one of our products. If you need additional information or are deciding between sizes we’re always on hand to help with your questions.
(12) Do you ship to my country?
We’re a UK-based company, but we are proud to ship both domestically and internationally including: Europe; the US; Asia; the Middle East; and more! If you’ve reached checkout but are experiencing issues, please get in touch to see how best we can help you.
(13) How do I wash and care for my garments?
We recommend washing your garments at 30 degrees (Celsius) and avoiding tumble drying. This is mainly to protect the elasticity of the garments and ensure that they continue to fit perfectly throughout the garment’s lifetime. KYMIRA’s manufacturing process ensures is that our infrared technology is not achieved by coating the fabric, but rather by embedding the individual yarns - and as such it will not wash out or degrade over time.
(14) How do I make a return?
If for any reason you are not satisfied with your item(s) or with your customer experience, we accept returns of pristine items within 14 days of purchase. To make a return please email firstname.lastname@example.org with your order number and your reasons for returning. We maintain the right to not accept a return request, for more information on our policy, please see our delivery and returns page.
(15) How can I check on the status of my order?
You’ll get an automated email to confirm your order has been received, and another when it ships out from our warehouse. If you have selected standard (free) delivery, your parcel will not be trackable, but if you have selected next day or are ordering internationally you will be able to track your parcel with the relevant courier service with the tracking details provided.
(16) What payment options do you accept?
We accept all major credit and debit card providers (including AMEX), as well as PayPal, Google Pay, Apple Pay, and Shop Pay.
(17) I’m a professional who’s interested to learn more about the brand and working with KYMIRA
Please contact our team at email@example.com and we will direct your enquiry to the relevant department or individual. Please note that we do not give out contact information or personal details of employees in order to protect their data, and that we do not entertain spam or phishing emails.
(18) What stores is KYMIRA Medical stocked at?
As of yet, KYMIRA Medical is not stocked in any physical stores. Our sister brand KYMIRA Sport is our current list of retailers, please see our store finder page.
(19) What events can I find you at?
Although we sell predominantly online, we do appear at a selection of shows each year where our customers can come meet the team directly, view our technology demonstrations and shop the range in person. Check out where we’ll be next on our events page.
(20) Where can I hear about new product launches, sales, and events?
By signing up to our newsletter of course!